FREQUENTLY ASKED QUESTIONS

Arrival Time

Please arrive at least 15 minutes prior to your reservation. This is to ensure you have enough time to check in, fill out any necessary check in forms, and maximize your spa treatment time.
Late Arrival

To maximize your treatment time, please arrive at least 15 minutes prior to your appointment. Unfortunately arriving late means that your treatment time will be shortened as the treatment will still end at the scheduled time.
Parking

We have plenty of parking spaces in the plaza.
Cancellations

While we hate to miss you, if you must cancel your appointment, please do so 24 hours before your appointment. If you cancel after 24 hours, you will be charged for the full treatment cost.
Gratuity

Our therapists work hard and appreciate gratuity you leave. Typically, spa guests leave between 18-22%.
Return Policy

We will gladly accept unopened items with receipt up to 30 days of the original purchase date. For skin care products, we will accept opened items with receipt up to 30 days of the original purchase date if there was an adverse skin reaction to the product.
Cellular Phones

As we want to maintain a tranquil environment, cellular phones should be on silent mode everywhere else in the spa.
Valuables

We recommend you leave valuables at home. Spa Vida does not take any responsibility for any valuables brought into the spa, including items left in our lockers.
Medical Conditions and Pregnancy

Please advise us of any medical conditions, allergies, or physical ailments you have so we can make the necessary adjustments to treatments and/or recommend other treatments that are better suited for your needs. If you are pregnant, please let our concierge know during booking or upon arrival. Please note that we do not perform massages during the first trimester of pregnancy.
How do I book a service?

We would love the opportunity to assist you with this. Please click this link to access our availability > https://na2.meevo.com/OnlineBookingApp/booking/guest-info?tenantId=500699&locationId=500867
How much are your services?

We offer a wide range of services for all your needs! Click here to look at our pricing > https://na2.meevo.com/OnlineBookingApp/booking/guest-info?tenantId=500699&locationId=500867
Do you have any specials?

YES! We are always adjusting this specials so feel free to take advantage > https://www.spavidamassage.com/specials
Where are you located?

We are in the heart of Cedar Park! Just off whitestone blvd in between 183 and Bagdad. > 410 W Whitestone Blvd #102, Cedar Park, TX 78613
Does SPA accept insurance, medicare, medicaid or Care Credit?

We do accept most insururance. UnitedHealthCare, Anetna, Ashlink, VA, HSA. We will accept CareCredit soon.

SPA VIDA MASSAGE & DAY SPA

Spa Gift certificates the fine print

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